{"xsrfToken":"1be3d1d6a128e4bbac189fb02f8452a2d5e2b9f2_lout","branding":{"id":"19","key":"bolt","name":"Cancellation Form","portalBaseUrl":"/servicedesk/customer/portal/19"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/effefcc5-89c5-491a-a773-af9d0243b1ac/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmZWNhMWViMi00MGQyLTRmMzQtYWI1YS00MDM2OTJmZmQ0N2UiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmVmZmVmY2M1LTg5YzUtNDkxYS1hNzczLWFmOWQwMjQzYjFhYyI6WyJyZWFkIl19LCJleHAiOjE3MzIyMTMxMzYsIm5iZiI6MTczMjIxMjUzNn0.DEjdxgu0x4JSdXqOtlpnhchTRGELefMSY6Wv4X4SF58&client=feca1eb2-40d2-4f34-ab5a-403692ffd47e&mode=fit","logoId":"effefcc5-89c5-491a-a773-af9d0243b1ac","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1f2b46","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/54190ad5-1427-4a54-8e67-c697603f5051/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmZWNhMWViMi00MGQyLTRmMzQtYWI1YS00MDM2OTJmZmQ0N2UiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjU0MTkwYWQ1LTE0MjctNGE1NC04ZTY3LWM2OTc2MDNmNTA1MSI6WyJyZWFkIl19LCJleHAiOjE3MzIyMTMxMzYsIm5iZiI6MTczMjIxMjUzNn0.wFtP74IhXkmQzDR9oNdy6QmKM3m0o0XIcvf6QcoyJh4&client=feca1eb2-40d2-4f34-ab5a-403692ffd47e&height=300&mode=fit","bannerMediaApiFileId":"54190ad5-1427-4a54-8e67-c697603f5051","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"19","key":"bolt","projectId":10101,"serviceDeskId":19,"name":"Cancellation Form","description":"<p>This form is here to help you officially submit your 30-day cancellation notice. Please provide the necessary details, and we’ll reach out to confirm any details related to your cancellation. Thank you for sharing your feedback with us - we truly appreciate it!</p>","portalBaseUrl":"/servicedesk/customer/portal/19","onlyPortal":false,"reqTypes":[{"id":"1384","name":"Request Cancellation","descriptionHtml":"","callToAction":"Request Cancellation","introHtml":"","icon":10472,"iconUrl":"https://bolton-technology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[38],"key":""},{"id":"186","name":"Cancellation Follow Up","descriptionHtml":"","callToAction":"Cancellation Follow Up","introHtml":"","icon":10492,"iconUrl":"https://bolton-technology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"176","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10532,"iconUrl":"https://bolton-technology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[],"key":""},{"id":"1387","name":"External Submission","descriptionHtml":"","callToAction":"External Submission","introHtml":"","icon":10511,"iconUrl":"https://bolton-technology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"1388","name":"Internal Cancellation Request","descriptionHtml":"","callToAction":"Internal Cancellation Request","introHtml":"","icon":10594,"iconUrl":"https://bolton-technology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10594","groups":[],"key":""},{"id":"187","name":"Internal Service Cancellation","descriptionHtml":"","callToAction":"Internal Service Cancellation","introHtml":"","icon":10526,"iconUrl":"https://bolton-technology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[],"key":""},{"id":"188","name":"Internal Service Cancellation Notice","descriptionHtml":"","callToAction":"Internal Service Cancellation Notice","introHtml":"","icon":10508,"iconUrl":"https://bolton-technology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[],"key":""},{"id":"183","name":"Request Service Cancellation","descriptionHtml":"","callToAction":"Request Service Cancellation","introHtml":"","icon":10472,"iconUrl":"https://bolton-technology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[],"key":""}],"reqGroups":[{"id":38,"name":"Cancellation Request"}],"orderMapping":{"38":[1384]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"51d64aa0-16a2-3432-9636-a90fb98d2b86","appLinkName":"System Confluence","appLinkUrl":"https://bolton-technology.atlassian.net/wiki","spaceKey":"BOLT","spaceName":"Bolt On Customer Retention","spaceUrl":"https://bolton-technology.atlassian.net/wiki/spaces/BOLT","isServer":false},"labels":[],"projectKey":"BOLT","serviceDeskId":19,"kbLinkDomainURLs":["https://bolton-technology.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":19,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"BOLT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmZWNhMWViMi00MGQyLTRmMzQtYWI1YS00MDM2OTJmZmQ0N2UiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIyMTM3MzYsIm5iZiI6MTczMjIxMjUzNn0.8sWBJGd1IqxW2W-nYziK3E2BxY0GncXWaMz70179YZ0","targetCollection":"upload-project-10101","endpointUrl":"https://api.media.atlassian.com","clientId":"feca1eb2-40d2-4f34-ab5a-403692ffd47e","tokenDurationInMins":20}},"reqCreate":{"id":1384,"projectId":10101,"form":{"name":"Request Cancellation","descriptionHtml":"","callToAction":"Request Cancellation","intro":"","instructions":"","icon":10472,"iconUrl":"https://bolton-technology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["Cancellation Notice"]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/19/create/1384","requestValidateBaseUrl":"/servicedesk/customer/portal/19/validate/1384","calendarParams":{"firstDay":0,"date":"2024-11-21T13:08:57-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"51d64aa0-16a2-3432-9636-a90fb98d2b86","appLinkName":"System Confluence","appLinkUrl":"https://bolton-technology.atlassian.net/wiki","spaceKey":"BOLT","spaceName":"Bolt On Customer Retention","spaceUrl":"https://bolton-technology.atlassian.net/wiki/spaces/BOLT","isServer":false},"labels":[],"projectKey":"BOLT","serviceDeskId":19,"kbLinkDomainURLs":["https://bolton-technology.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmZWNhMWViMi00MGQyLTRmMzQtYWI1YS00MDM2OTJmZmQ0N2UiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIyMTM3MzcsIm5iZiI6MTczMjIxMjUzN30.fvByORsTfzrh6Xr-xY24ViODwgOfyCBhSdtOYkK0AP8","targetCollection":"upload-project-10101","endpointUrl":"https://api.media.atlassian.com","clientId":"feca1eb2-40d2-4f34-ab5a-403692ffd47e","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":7,"updated":"2024-11-14T22:42:15.137705722Z","publish":{"jira":{"newIssueIssueTypeIds":[],"newIssueRequestTypeIds":[1384],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[1384],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":7,"name":"Bolt On Technology Cancellation Form","submit":{"lock":true,"pdf":true},"templateFormUuid":"a73340dd-e523-4359-83a9-1dcd0ce0089c"},"layout":[{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":12},"layout":"default","localId":"0e60ad95-afed-40c4-8772-23847a0fcc69"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":36},"layout":"default","localId":"359b459d-520b-4e3a-834f-fc9d87837f8b"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":47},"layout":"default","localId":"07196ebe-34ae-487e-8d19-0e1323839a6e"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":18},"layout":"default","localId":"5bc1b179-d34a-4e77-840a-e6b66a354285"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":42},"layout":"default","localId":"1531a607-485b-4233-8574-0bd3327fbd48"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":20},"layout":"default","localId":"8c41b6c7-b89e-449a-8214-c0fbd94b2d0c"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":19},"layout":"default","localId":"52d9ed47-f3e1-4cc4-9338-98abe232f8da"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":33},"layout":"default","localId":"689a05fa-c295-4609-8be0-e467639745ba"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":49},"layout":"default","localId":"a16e30da-8609-45fa-9754-00218b22731f"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","attrs":{"localId":"8b03f7bf-7906-45f8-98b6-880e7eabd6b9"},"content":[{"type":"text","text":"Additional Location Details","marks":[{"type":"strong"}]}],"marks":[{"type":"alignment","attrs":{"align":"center"}}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":46},"layout":"default","localId":"6c5b85ce-5878-4545-8b31-fc23c12931fd"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":45},"layout":"default","localId":"2ff238e6-bf49-4bb6-b2d3-a05c32a62d30"}}]}],"conditions":{"44":{"t":"sh","i":{"co":{"cIds":{"47":["1"]}}},"o":{"sIds":["1"]}}},"sections":{"1":{"name":"Multi Locations","conditions":["44"]}},"questions":{"45":{"type":"rt","label":"Please list the following information for each additional location you wish to include: shop name, shop phone number, and products you wish to cancel","description":"","validation":{"rq":true},"jiraField":"customfield_11480","questionKey":""},"12":{"type":"ts","label":"Your Full Name","description":"","validation":{"rq":true},"jiraField":"customfield_10153","questionKey":""},"19":{"type":"cc","label":"Please choose the reason that best explains your cancellation","description":"","validation":{"rq":true},"jiraField":"customfield_11478","questionKey":""},"33":{"type":"ts","label":"If you have found another provider, what service are you switching to?","description":"","validation":{"rq":true},"jiraField":"customfield_10243","questionKey":""},"46":{"type":"no","label":"How many total locations are included in this request?","description":"","validation":{"rq":true,"wh":false},"jiraField":"customfield_11481","questionKey":""},"47":{"type":"cm","label":"Are there additional locations you wish to include in this request?","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""},"42":{"type":"ts","label":"If your preferred contact number differs from your shop's main number, please list here","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"20":{"type":"cl","label":"Select ALL products you would like to cancel","description":"","validation":{"rq":false},"jiraField":"customfield_10241","questionKey":""},"18":{"type":"tl","label":"Shop Phone Number","description":"","validation":{"rq":true},"jiraField":"customfield_10126","questionKey":""},"49":{"type":"rt","label":"We value your feedback and are committed to continuous improvement. Please share any additional details you’re willing to provide.","description":"","validation":{"rq":true},"jiraField":"customfield_11460","questionKey":""},"36":{"type":"ts","label":"Shop Name","description":"","validation":{"rq":true},"jiraField":"customfield_10093","questionKey":""}}},"uuid":"a73340dd-e523-4359-83a9-1dcd0ce0089c"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":7,"updated":"2024-11-14T22:42:15.137705722Z","publish":{"jira":{"newIssueIssueTypeIds":[],"newIssueRequestTypeIds":[1384],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[1384],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":7,"name":"Bolt On Technology Cancellation Form","submit":{"lock":true,"pdf":true},"templateFormUuid":"a73340dd-e523-4359-83a9-1dcd0ce0089c"},"layout":[{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":12},"layout":"default","localId":"0e60ad95-afed-40c4-8772-23847a0fcc69"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":36},"layout":"default","localId":"359b459d-520b-4e3a-834f-fc9d87837f8b"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":47},"layout":"default","localId":"07196ebe-34ae-487e-8d19-0e1323839a6e"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":18},"layout":"default","localId":"5bc1b179-d34a-4e77-840a-e6b66a354285"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":42},"layout":"default","localId":"1531a607-485b-4233-8574-0bd3327fbd48"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":20},"layout":"default","localId":"8c41b6c7-b89e-449a-8214-c0fbd94b2d0c"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":19},"layout":"default","localId":"52d9ed47-f3e1-4cc4-9338-98abe232f8da"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":33},"layout":"default","localId":"689a05fa-c295-4609-8be0-e467639745ba"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":49},"layout":"default","localId":"a16e30da-8609-45fa-9754-00218b22731f"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","attrs":{"localId":"8b03f7bf-7906-45f8-98b6-880e7eabd6b9"},"content":[{"type":"text","text":"Additional Location Details","marks":[{"type":"strong"}]}],"marks":[{"type":"alignment","attrs":{"align":"center"}}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":46},"layout":"default","localId":"6c5b85ce-5878-4545-8b31-fc23c12931fd"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":45},"layout":"default","localId":"2ff238e6-bf49-4bb6-b2d3-a05c32a62d30"}}]}],"conditions":{"44":{"t":"sh","i":{"co":{"cIds":{"47":["1"]}}},"o":{"sIds":["1"]}}},"sections":{"1":{"name":"Multi Locations","conditions":["44"]}},"questions":{"45":{"type":"rt","label":"Please list the following information for each additional location you wish to include: shop name, shop phone number, and products you wish to cancel","description":"","validation":{"rq":true},"jiraField":"customfield_11480","questionKey":""},"12":{"type":"ts","label":"Your Full Name","description":"","validation":{"rq":true},"jiraField":"customfield_10153","questionKey":""},"19":{"type":"cc","label":"Please choose the reason that best explains your cancellation","description":"","validation":{"rq":true},"jiraField":"customfield_11478","questionKey":""},"33":{"type":"ts","label":"If you have found another provider, what service are you switching to?","description":"","validation":{"rq":true},"jiraField":"customfield_10243","questionKey":""},"46":{"type":"no","label":"How many total locations are included in this request?","description":"","validation":{"rq":true,"wh":false},"jiraField":"customfield_11481","questionKey":""},"47":{"type":"cm","label":"Are there additional locations you wish to include in this request?","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""},"42":{"type":"ts","label":"If your preferred contact number differs from your shop's main number, please list here","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"20":{"type":"cl","label":"Select ALL products you would like to cancel","description":"","validation":{"rq":false},"jiraField":"customfield_10241","questionKey":""},"18":{"type":"tl","label":"Shop Phone Number","description":"","validation":{"rq":true},"jiraField":"customfield_10126","questionKey":""},"49":{"type":"rt","label":"We value your feedback and are committed to continuous improvement. Please share any additional details you’re willing to provide.","description":"","validation":{"rq":true},"jiraField":"customfield_11460","questionKey":""},"36":{"type":"ts","label":"Shop Name","description":"","validation":{"rq":true},"jiraField":"customfield_10093","questionKey":""}}},"uuid":"a73340dd-e523-4359-83a9-1dcd0ce0089c"},"linkedJiraFields":["customfield_10126","customfield_10093","customfield_11481","customfield_11480","customfield_11460","customfield_10153","customfield_10241","customfield_10243","customfield_11478"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}