Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"782afd816881fb1815577a8b17857729680569f2_lout","branding":{"id":"17","key":"bot","name":"Bolt On Technology","portalBaseUrl":"/servicedesk/customer/portal/17","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/17/2011","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#4674c7","headerLinkHoverBGColor":"#4674c7","headerBadgeColor":"#4674c7"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/d5084d45-6bee-455b-bc1c-b7b502bd334c/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmZWNhMWViMi00MGQyLTRmMzQtYWI1YS00MDM2OTJmZmQ0N2UiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQ1MDg0ZDQ1LTZiZWUtNDU1Yi1iYzFjLWI3YjUwMmJkMzM0YyI6WyJyZWFkIl19LCJleHAiOjE3NzEyMjY5MzQsIm5iZiI6MTc3MTIyNjMzNH0.VFl3VTsROgQYomTElug4logwNYD8C3K5LkCyl8DuWEk&client=feca1eb2-40d2-4f34-ab5a-403692ffd47e&mode=fit","logoId":"d5084d45-6bee-455b-bc1c-b7b502bd334c","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1f2b46","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/829e505c-90c6-4229-87e9-3b3af82e25b7/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmZWNhMWViMi00MGQyLTRmMzQtYWI1YS00MDM2OTJmZmQ0N2UiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjgyOWU1MDVjLTkwYzYtNDIyOS04N2U5LTNiM2FmODJlMjViNyI6WyJyZWFkIl19LCJleHAiOjE3NzEyMjY5MzQsIm5iZiI6MTc3MTIyNjMzNH0.8ZIGUBaW8ZBYLkbkCXXZDbKWsFCwVg7F-IgnmSM6DMo&client=feca1eb2-40d2-4f34-ab5a-403692ffd47e&height=300&mode=fit","bannerMediaApiFileId":"829e505c-90c6-4229-87e9-3b3af82e25b7","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#12203b","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"17","key":"bot","projectId":10092,"serviceDeskId":17,"name":"Bolt On Technology","description":"<p>Welcome! You can raise a request for Bolt On Technology using the options provided.</p>\n<p>To contact support:<br> Email: support@boltontechnology.com<br> Hours: 8:00AM - 5PM EST, M-F</p>\n<p>If you're interested in expanding your toolkit with additional products, reach out to our Sales team at (813) 667-6277.</p>","portalBaseUrl":"/servicedesk/customer/portal/17","reqTypes":[{"id":"190","name":"10DLC Phone Registration","descriptionHtml":"<p>Effective August 31st - Phone carriers will require approved 10DLC phone registration to enable text message delivery. If you do not register for 10dlc you may experience carrier filtering of messages and decreased messaging volume.</p>\n<p>Our teams are here to support your business during this process. In order for us to effectively process your application on your behalf, we require a W9 submission. If we have incomplete or inaccurate information, we will not be able to get your company approved.</p>\n<p>Please complete the following form and upload W9 as an attachment. If we have any questions or require further information, we will reach out to the contact details provided below.</p>","callToAction":"10DLC Phone Registration","introHtml":"<p>Protect your texting phone number here!</p>","icon":10471,"iconUrl":"https://bolton-technology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[36],"key":""},{"id":"215","name":"Ask a Question","descriptionHtml":"","callToAction":"Ask a Question","introHtml":"<p>Have a question? Submit here.</p>","icon":10554,"iconUrl":"https://bolton-technology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10554","groups":[36],"key":""},{"id":"213","name":"Billing","descriptionHtml":"","callToAction":"Billing","introHtml":"<p>Questions about billing? Ask away!</p>","icon":10466,"iconUrl":"https://bolton-technology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[36],"key":""},{"id":"287","name":"Data Connectivity","descriptionHtml":"","callToAction":"Data Connectivity","introHtml":"<p>Need assistance with your data? Let us help!</p>","icon":10507,"iconUrl":"https://bolton-technology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[36],"key":""},{"id":"288","name":"Feature Request","descriptionHtml":"","callToAction":"Feature Request","introHtml":"<p>Looking for an improvement? Please share with us here!</p>","icon":10498,"iconUrl":"https://bolton-technology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[36],"key":""},{"id":"1491","name":"Knowledge Base Assistance","descriptionHtml":"","callToAction":"Knowledge Base Assistance","introHtml":"<p>If you couldn’t find the answer you need in our Knowledge Base, submit a request here, and our team will be happy to assist you.</p>","icon":11675,"iconUrl":"https://bolton-technology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11675","groups":[36],"key":""},{"id":"2952","name":"Manage My Account","descriptionHtml":"","callToAction":"Manage My Account","introHtml":"<p>General account assistance? Submit here.</p>","icon":11633,"iconUrl":"https://bolton-technology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11633","groups":[36],"key":""},{"id":"289","name":"Phone Number Porting Request","descriptionHtml":"","callToAction":"Phone Number Porting Request","introHtml":"<p>Need help porting a phone number? Submit here.</p>","icon":10538,"iconUrl":"https://bolton-technology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10538","groups":[36],"key":""},{"id":"189","name":"Software Problem?","descriptionHtml":"","callToAction":"Software Problem?","introHtml":"<p>Submit a request or report a problem.</p>","icon":10545,"iconUrl":"https://bolton-technology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[36],"key":""},{"id":"305","name":"Article Update","descriptionHtml":"","callToAction":"Article Update","introHtml":"","icon":10511,"iconUrl":"https://bolton-technology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"1887","name":"Big O Tires","descriptionHtml":"","callToAction":"Big O Tires","introHtml":"<p>How can we help?</p>","icon":11707,"iconUrl":"https://bolton-technology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11707","groups":[],"key":""},{"id":"1755","name":"Call Back Request","descriptionHtml":"","callToAction":"Call Back Request","introHtml":"","icon":10466,"iconUrl":"https://bolton-technology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"292","name":"Desktop Installation","descriptionHtml":"","callToAction":"Desktop Installation","introHtml":"","icon":10467,"iconUrl":"https://bolton-technology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[],"key":""},{"id":"160","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>How can we help?</p>","icon":10532,"iconUrl":"https://bolton-technology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[],"key":""},{"id":"291","name":"Initial Data Health","descriptionHtml":"","callToAction":"Initial Data Health","introHtml":"","icon":10527,"iconUrl":"https://bolton-technology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"297","name":"Install Follow Up","descriptionHtml":"","callToAction":"Install Follow Up","introHtml":"","icon":10466,"iconUrl":"https://bolton-technology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"182","name":"Internal Support Requests","descriptionHtml":"","callToAction":"Internal Support Requests","introHtml":"","icon":10555,"iconUrl":"https://bolton-technology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10555","groups":[],"key":""},{"id":"298","name":"Low Satisfaction","descriptionHtml":"","callToAction":"Low Satisfaction","introHtml":"","icon":10500,"iconUrl":"https://bolton-technology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10500","groups":[],"key":""},{"id":"4189","name":"M1 - Desktop Installation","descriptionHtml":"","callToAction":"M1 - Desktop Installation","introHtml":"","icon":11711,"iconUrl":"https://bolton-technology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11711","groups":[],"key":""},{"id":"295","name":"M1 Direct Installation","descriptionHtml":"","callToAction":"M1 Direct Installation","introHtml":"","icon":10546,"iconUrl":"https://bolton-technology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[],"key":""},{"id":"4223","name":"M1 Install and Onboarding Epic","descriptionHtml":"","callToAction":"M1 Install and Onboarding Epic","introHtml":"","icon":11711,"iconUrl":"https://bolton-technology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11711","groups":[],"key":""},{"id":"4155","name":"M1 Installation and Onboarding Epic?","descriptionHtml":"","callToAction":"M1 Installation and Onboarding Epic?","introHtml":"","icon":11711,"iconUrl":"https://bolton-technology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11711","groups":[],"key":""},{"id":"4021","name":"M1 Installation/Onboarding Process","descriptionHtml":"","callToAction":"M1 Installation/Onboarding Process","introHtml":"<p>M1 Onboarding/Installion Process</p>","icon":10511,"iconUrl":"https://bolton-technology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"4222","name":"M1 Training Call","descriptionHtml":"","callToAction":"M1 Training Call","introHtml":"","icon":11711,"iconUrl":"https://bolton-technology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11711","groups":[],"key":""},{"id":"1524","name":"Manage Your Subscription","descriptionHtml":"","callToAction":"Manage Your Subscription","introHtml":"<p>Ready to adjust your subscription? Reach out to our team!</p>","icon":10489,"iconUrl":"https://bolton-technology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10489","groups":[],"key":""},{"id":"3987","name":"Manual DH Pass","descriptionHtml":"","callToAction":"Manual DH Pass","introHtml":"","icon":10511,"iconUrl":"https://bolton-technology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"304","name":"New Article","descriptionHtml":"","callToAction":"New Article","introHtml":"","icon":10540,"iconUrl":"https://bolton-technology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[],"key":""},{"id":"1722","name":"Pit Stop","descriptionHtml":"","callToAction":"Pit Stop","introHtml":"","icon":10467,"iconUrl":"https://bolton-technology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[],"key":""},{"id":"293","name":"Printer Installation","descriptionHtml":"","callToAction":"Printer Installation","introHtml":"","icon":10534,"iconUrl":"https://bolton-technology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[],"key":""},{"id":"296","name":"Product Installation","descriptionHtml":"","callToAction":"Product Installation","introHtml":"","icon":10478,"iconUrl":"https://bolton-technology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10478","groups":[],"key":""},{"id":"1689","name":"Product Release Content Updates","descriptionHtml":"","callToAction":"Product Release Content Updates","introHtml":"","icon":11651,"iconUrl":"https://bolton-technology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11651","groups":[],"key":""},{"id":"302","name":"Project Management","descriptionHtml":"","callToAction":"Project Management","introHtml":"","icon":10593,"iconUrl":"https://bolton-technology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10593","groups":[],"key":""},{"id":"300","name":"PSS","descriptionHtml":"","callToAction":"PSS","introHtml":"","icon":10594,"iconUrl":"https://bolton-technology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10594","groups":[],"key":""},{"id":"1821","name":"Support Handoff — Powered by Miles","descriptionHtml":"<p>Miles is tagging in a teammate!<br> He’s gathered your info, but a live agent will pick up from here. Tell us a little more about what you need, and we’ll get your request into the right hands fast.</p>","callToAction":"Support Handoff — Powered by Miles","introHtml":"<p>Miles is tagging in a teammate!</p>\n<p>He’s gathered your info, but a live agent will pick up from here. Our support team can see your full conversation with Miles, so you won’t need to repeat any details. Just share anything else you think will help, and we’ll review everything to get your request into the right hands fast.</p>","icon":11758,"iconUrl":"https://bolton-technology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11758","groups":[],"key":""},{"id":"294","name":"Tablet Device Installation","descriptionHtml":"","callToAction":"Tablet Device Installation","introHtml":"","icon":10542,"iconUrl":"https://bolton-technology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10542","groups":[],"key":""},{"id":"299","name":"Task","descriptionHtml":"","callToAction":"Task","introHtml":"","icon":10594,"iconUrl":"https://bolton-technology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10594","groups":[],"key":""},{"id":"1374","name":"Terminal Purchase","descriptionHtml":"","callToAction":"Terminal Purchase","introHtml":"","icon":10484,"iconUrl":"https://bolton-technology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[],"key":""},{"id":"290","name":"Voicemail","descriptionHtml":"","callToAction":"Voicemail","introHtml":"","icon":10549,"iconUrl":"https://bolton-technology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""}],"reqGroups":[{"id":36,"name":"How can we help?"}],"orderMapping":{"36":[288,215,213,190,287,189,289,1491,2952],"51":[160]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"51d64aa0-16a2-3432-9636-a90fb98d2b86","appLinkName":"","appLinkUrl":"","spaceKey":"BOT","spaceName":"Official KB","spaceUrl":"","isServer":false},"labels":[],"projectKey":"BOT","serviceDeskId":17,"kbLinkDomainURLs":["https://bolton-technology.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":17,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"BOT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmZWNhMWViMi00MGQyLTRmMzQtYWI1YS00MDM2OTJmZmQ0N2UiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA5MiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzEyMjc1MzQsIm5iZiI6MTc3MTIyNjMzNCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.NG_6v1CIqbKr51zoYsWVAJT5rOiALQpdFrIk9LId1_U","targetCollection":"upload-project-10092","endpointUrl":"https://api.media.atlassian.com","clientId":"feca1eb2-40d2-4f34-ab5a-403692ffd47e","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://bolton-technology.atlassian.net/wiki","kbLinkDomainURLs":["https://bolton-technology.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}