Jira Service Management

{"xsrfToken":"9e77cc74ebbfb10cd04ff0f461cddf05c3311397_lout","branding":{"id":"17","key":"bot","name":"Bolt On Technology","portalBaseUrl":"/servicedesk/customer/portal/17","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/17/7","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/effefcc5-89c5-491a-a773-af9d0243b1ac/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmZWNhMWViMi00MGQyLTRmMzQtYWI1YS00MDM2OTJmZmQ0N2UiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmVmZmVmY2M1LTg5YzUtNDkxYS1hNzczLWFmOWQwMjQzYjFhYyI6WyJyZWFkIl19LCJleHAiOjE3MzQ4NDk1MjQsIm5iZiI6MTczNDg0ODkyNH0.HYWlmu-Z5HQ5q3-grrIvVJwnqUbiIXLjqzehPppooI8&client=feca1eb2-40d2-4f34-ab5a-403692ffd47e&mode=fit","logoId":"effefcc5-89c5-491a-a773-af9d0243b1ac","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1f2b46","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/54190ad5-1427-4a54-8e67-c697603f5051/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmZWNhMWViMi00MGQyLTRmMzQtYWI1YS00MDM2OTJmZmQ0N2UiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjU0MTkwYWQ1LTE0MjctNGE1NC04ZTY3LWM2OTc2MDNmNTA1MSI6WyJyZWFkIl19LCJleHAiOjE3MzQ4NDk1MjQsIm5iZiI6MTczNDg0ODkyNH0.FbVWpdgZKeFZ5ApY5viN9EIgDswgIdrnqOoWzo1Y93s&client=feca1eb2-40d2-4f34-ab5a-403692ffd47e&height=300&mode=fit","bannerMediaApiFileId":"54190ad5-1427-4a54-8e67-c697603f5051","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"17","key":"bot","projectId":10092,"serviceDeskId":17,"name":"Bolt On Technology","description":"Welcome! You can raise a request for Bolt On Technology using the options provided.\nPhone: (610) 400-1019 Email: support@boltontechnology.com Hours: 8:00AM - 5PM EST, M-F","portalBaseUrl":"/servicedesk/customer/portal/17","onlyPortal":false,"reqTypes":[{"id":"190","name":"10DLC Phone Registration","descriptionHtml":"Effective August 31st - Phone carriers will require approved 10DLC phone registration to enable text message delivery. If you do not register for 10dlc you may experience carrier filtering of messages and decreased messaging volume.\nOur teams are here to support your business during this process. In order for us to effectively process your application on your behalf, we require a W9 submission. If we have incomplete or inaccurate information, we will not be able to get your company approved.\nPlease complete the following form and upload W9 as an attachment. If we have any questions or require further information, we will reach out to the contact details provided below.","callToAction":"10DLC Phone Registration","introHtml":"Protect your texting phone number here!","icon":10471,"iconUrl":"https://bolton-technology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[36],"key":""},{"id":"215","name":"Ask a Question","descriptionHtml":"","callToAction":"Ask a Question","introHtml":"Have a question? Submit here.","icon":10554,"iconUrl":"https://bolton-technology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10554","groups":[36],"key":""},{"id":"213","name":"Billing","descriptionHtml":"","callToAction":"Billing","introHtml":"Questions about billing? Ask away!","icon":10466,"iconUrl":"https://bolton-technology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[36],"key":""},{"id":"287","name":"Data Connectivity","descriptionHtml":"","callToAction":"Data Connectivity","introHtml":"Need assistance with your data? Let us help!","icon":10507,"iconUrl":"https://bolton-technology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[36],"key":""},{"id":"288","name":"Feature Request","descriptionHtml":"","callToAction":"Feature Request","introHtml":"Looking for an improvement? Please share with us here!","icon":10498,"iconUrl":"https://bolton-technology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[36],"key":""},{"id":"289","name":"Phone Number Porting Request","descriptionHtml":"","callToAction":"Phone Number Porting Request","introHtml":"Need help porting a phone number? Submit here.","icon":10538,"iconUrl":"https://bolton-technology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10538","groups":[36],"key":""},{"id":"189","name":"Software Problem?","descriptionHtml":"","callToAction":"Software Problem?","introHtml":"Submit a request or report a problem.","icon":10545,"iconUrl":"https://bolton-technology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[36],"key":""},{"id":"305","name":"Article Update","descriptionHtml":"","callToAction":"Article Update","introHtml":"","icon":10511,"iconUrl":"https://bolton-technology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"292","name":"Desktop Installation","descriptionHtml":"","callToAction":"Desktop Installation","introHtml":"","icon":10467,"iconUrl":"https://bolton-technology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[],"key":""},{"id":"160","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"How can we help?","icon":10532,"iconUrl":"https://bolton-technology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[],"key":""},{"id":"291","name":"Initial Data Health","descriptionHtml":"","callToAction":"Initial Data Health","introHtml":"","icon":10527,"iconUrl":"https://bolton-technology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"297","name":"Install Follow Up","descriptionHtml":"","callToAction":"Install Follow Up","introHtml":"","icon":10466,"iconUrl":"https://bolton-technology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"182","name":"Internal Support Requests","descriptionHtml":"","callToAction":"Internal Support Requests","introHtml":"","icon":10555,"iconUrl":"https://bolton-technology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10555","groups":[],"key":""},{"id":"298","name":"Low Satisfaction","descriptionHtml":"","callToAction":"Low Satisfaction","introHtml":"","icon":10500,"iconUrl":"https://bolton-technology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10500","groups":[],"key":""},{"id":"295","name":"M1 Direct Installation","descriptionHtml":"","callToAction":"M1 Direct Installation","introHtml":"","icon":10546,"iconUrl":"https://bolton-technology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[],"key":""},{"id":"304","name":"New Article","descriptionHtml":"","callToAction":"New Article","introHtml":"","icon":10540,"iconUrl":"https://bolton-technology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[],"key":""},{"id":"293","name":"Printer Installation","descriptionHtml":"","callToAction":"Printer Installation","introHtml":"","icon":10534,"iconUrl":"https://bolton-technology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[],"key":""},{"id":"296","name":"Product Installation","descriptionHtml":"","callToAction":"Product Installation","introHtml":"","icon":10478,"iconUrl":"https://bolton-technology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10478","groups":[],"key":""},{"id":"302","name":"Project Management","descriptionHtml":"","callToAction":"Project Management","introHtml":"","icon":10593,"iconUrl":"https://bolton-technology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10593","groups":[],"key":""},{"id":"300","name":"PSS","descriptionHtml":"","callToAction":"PSS","introHtml":"","icon":10594,"iconUrl":"https://bolton-technology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10594","groups":[],"key":""},{"id":"294","name":"Tablet Device Installation","descriptionHtml":"","callToAction":"Tablet Device Installation","introHtml":"","icon":10542,"iconUrl":"https://bolton-technology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10542","groups":[],"key":""},{"id":"299","name":"Task","descriptionHtml":"","callToAction":"Task","introHtml":"","icon":10594,"iconUrl":"https://bolton-technology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10594","groups":[],"key":""},{"id":"1374","name":"Terminal Purchase","descriptionHtml":"","callToAction":"Terminal Purchase","introHtml":"","icon":10484,"iconUrl":"https://bolton-technology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[],"key":""},{"id":"290","name":"Voicemail","descriptionHtml":"","callToAction":"Voicemail","introHtml":"","icon":10549,"iconUrl":"https://bolton-technology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""}],"reqGroups":[{"id":36,"name":"How can we help?"}],"orderMapping":{"36":[288,215,213,190,287,189,289],"51":[160]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"51d64aa0-16a2-3432-9636-a90fb98d2b86","appLinkName":"","appLinkUrl":"","spaceKey":"SPT","spaceName":"External KB Articles ","spaceUrl":"","isServer":false},"labels":[],"projectKey":"BOT","serviceDeskId":17,"kbLinkDomainURLs":["https://bolton-technology.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":17,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"BOT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmZWNhMWViMi00MGQyLTRmMzQtYWI1YS00MDM2OTJmZmQ0N2UiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA5MiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzQ4NTAxMjQsIm5iZiI6MTczNDg0ODkyNH0.oefkpoL-EFoprGmarcgQfX3MN59gYF82cOVK-G7nlzg","targetCollection":"upload-project-10092","endpointUrl":"https://api.media.atlassian.com","clientId":"feca1eb2-40d2-4f34-ab5a-403692ffd47e","tokenDurationInMins":20}},"sharedPortal":{"name":"Help Center","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://bolton-technology.atlassian.net/wiki","kbLinkDomainURLs":["https://bolton-technology.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}