Week One

Now that you’ve had an introduction to what a Product Support Specialist at MyShopManager is, we’re going to start breaking down your tasks into more detail.

Now, for Week One of your training you’ll be learning the basic core “daily” tasks for PSS.

The main constant tasks for PSS are answering the phones and working the incoming tickets in Jira; Support emails will come in through Jira so you’ll learn how to tell those apart. Basic Troubleshooting will explain some of the more frequent and relatively simple issues we encounter on a regular basis through phone, ticket, and email.