General FAQs
In this section we have collected some of the questions most asked by our shops that DO NOT relate to a specific page/section within MyShopManager.
Please note that each page/section in MyShopManager has it’s own individual article with a smaller FAQ’s section at the bottom for that specific page/section. For Example; if you have a question about the Messaging Center you would open the article for that page and click on the FAQ’s for it.
If you don’t see your question here then please reach out to us by ticket so we can help you, we do also keep track of questions received by ticket so we can add them to this section!
- Trouble Logging Into Retention Pro (MyShopManager)?
- How Do I Reset My Password?
- How Do I Add a New Location?
- How Can I Edit Customer Information?
- How Do I Print Lube Stickers?
- How Do I Remove a Vehicle?
- How Do I Remove or Change a Phone Number?
- What Is Call Tracking?
- How Do I Unsubscribe A Customer?
- How Do I See A Repair Order?
- How Do I See A Customer's Profile?
- How Do I Clear The Cache In My Browser?
- How Do I Print An Invoice For A Customer?
- What Are The Icons At The Top Right For?
- Will the MyShopManager App work Internationally?
- Can Customers See The Notes On The Vehicle Profile?
- How Do You Change The Name On Campaigns?
- What Devices Will The MyShopManager App Work On?
- How Do I Contact MyShopManager?
- How Do I Make A Call Within MyShopManager?
- How Do I Find Out What My Texting Number Is?
- Why Didn't This Customer Get A Campaign?
- 10DLC Phone Number Registration and Text Messaging
- Mitchell 1 - Tablet Configuration
- BOT Shop of Compatible Hardware and Labels